Accessibility

Disabled toilets

Our accessible toilets are fully compliant with the latest health and safety standards and are located opposite Iceland. Access to these toilets requires the use of a radar key, 

We are proud to be stoma-friendly at Wellington Square and have installed a shelf in our disabled toilets to make the experience easier for our customers.

To ensure independence for our visitors with sight loss we have installed a wall-mounted device which offers a bespoke audio description when using our accessible toilet. Click here to find out more information.

The nearest Changing Places toilet is in The Shambles on Stockton High Street, a one-minute walk away from Wellington Square.

Ask Flo

We believe every person deserves dignity during their period. That’s why we offer free sanitary items to support you during your visit.

How It Works:
1. Speak to a member of Wellington Square staff and ask for Flo
2. Receive a discreet package.
3. Enjoy your shopping with confidence!

Parking

Disabled Parking is available in our car park. Spaces are highlighted in yellow and can be found at the exit and near our down ramp.

Shopmobility

Wheelchairs and scooters can be hired from Stockton Shopmobility which is located on Wellington Street.

Service Dogs

Assistance dogs including guide dogs, hearing dogs for deaf people and support dogs are all welcome at Wellington Square.

Quiet Hours

On a Friday and Saturday between 3pm and 5pm we hold quiet hours at Wellington Square. There will be no music on the mall, no announcements and all lights will be dimmed.

Accessibility Guide

Plan your visit Wellington Square with our Autism Friendly Accessibility Guide.

Dementia Friendly

Wellington Square is a dementia friendly shopping centre. We work closely with Dementia Friends to ensure Wellington Square is as easy and comfortable as possible for people living with dementia and their carers. 

All our teams and the majority of our stores have undertaken dementia training and we are committed to providing supportive customer service. 

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